Frequently Asked Questions

Use the reservation form on the Contact page, or reach us by phone, WhatsApp or email. We will get back to you soon, and we look forward to welcoming you in the mountains!

Gudauri fills up fast over New Year, on weekends and during holidays in the ski season, so book as early as you can. Prices depend on the season and the room. Choose a room and your dates in the reservation form on the Contact page and it shows an estimated total for your stay. You can also write to us for availability and prices.

Reservations can be made and paid in Georgian Lari (GEL). International transfers can also be made in US Dollars (USD) or Euros (EUR).

At our hotel we accept both cash and cards. Many other hotels and larger shops also accept cards, but small cafés, kiosks and taxis often prefer cash in Georgian Lari (GEL). There are several ATMs in Gudauri, but it is still a good idea to bring some cash.

It depends on availability and on the types of room you book. It is best to ask us, and we will tell you whether it is possible.

If you reserve at least 10 rooms, we can offer you half board. Please ask us for more details.

Gudauri is about 120 km from Tbilisi, usually a drive of 2 to 2.5 hours depending on traffic and weather. You can come by private transfer or taxi, by rental car, or by shared minibus (marshrutka) from Tbilisi’s Didube bus station. From Tbilisi International Airport, a private transfer or taxi straight to Gudauri is the most convenient option. If you drive, free parking is available at our hotel. Please contact us before you arrive and we will gladly advise you.

Yes, we can arrange a transfer between the hotel and Tbilisi International Airport, Kutaisi International Airport, or any other place in Tbilisi or elsewhere in Georgia. For exact prices, please ask us by phone or email and we will provide more details.

If you drive yourself in winter, expect snow and ice. During the winter months, winter tyres are required by law, so if you rent a car, make sure it is equipped with winter tyres. A 4x4 and snow chains are preferable but not mandatory. After heavy snowfall, however, the authorities may introduce temporary requirements and restrict access for two-wheel-drive cars unless they have chains. Please check road conditions before you set off, because the road can close for hours after heavy snow. If you prefer not to drive, a private transfer with a local driver is the easier choice.

Yes, free parking is available at the hotel for our guests.

Check-in is from 15:00 and check-out is until 12:00.

It depends on availability, so it cannot be guaranteed. Early check-in and late check-out are granted only at the hotel’s discretion, so please request them in advance and wait for our confirmation. Charges may apply if approved; see the Terms and Policy.

Yes, this is possible, free of charge.

Children 5 years of age and younger stay free of charge, provided no extra bed is used.

Yes, we provide a baby crib free of charge for children 5 years of age and younger, upon request.

Yes, for an additional charge. One extra bed is available in the Large Double, Superior Double and Superior Family rooms, and up to two in the Deluxe Double and the Suite. See all rooms.

Room rates include VAT and breakfast, the shuttle to the Shino ski lift (during the ski season only), and access to the saunas, swimming pool and game room. Every room has a balcony with a mountain view. Compare all rooms.

Yes. Every room has a private balcony with a mountain view and free Wi-Fi.

Every room has free Wi-Fi. For mobile data on the road and in the mountains, it is worth buying a local SIM card or eSIM (for example from Magti or Silknet) when you arrive in Tbilisi.

Yes, the hotel has a lift and it is wheelchair friendly. We also have a room adapted for disabled guests. Please contact us for details.

The rooms have heating but no air conditioning.

Unfortunately, pets are not allowed at the hotel.

Yes. Room rates include breakfast.

Breakfast includes vegetarian dishes, pastries, fruit, hot meals and traditional Georgian specialties. Our restaurant serves Georgian and European cuisine.

Yes. Our restaurant serves Georgian and European cuisine, and our lounge bar has a cozy fireplace and serves Georgian wines, cocktails and light snacks. Both have terraces with views of the Caucasus Mountains, so you can enjoy your meal or drink indoors or outside. Read more on our Dining page.

Yes. Guests can use the steam and Finnish saunas and the small indoor pool free of charge. No booking is required. See all facilities.

Yes. Please ask at reception for prices.

It depends on the snow level. Generally the ski season opens some time in mid-December and finishes in mid-April. For the 2026/27 season, the opening has been announced for December 20th.

The nearest ski lift, Shino, is about 700 metres away. All the lifts and slopes in Gudauri are interconnected, so from Shino you can reach any lift you want to use. A free shuttle for our guests to the Shino ski lift also runs during the ski season, so you can reach the slopes without driving. See the route from the hotel to Shino on Google Maps.

Our hotel is not a ski-in/ski-out hotel. However, as an extra option, you can ski down the slopes, or off-piste, to a point close to the hotel, and from there it is only a few minutes’ walk to the hotel. We also provide a free shuttle service for our guests during the ski season.

Yes, you can rent skis and snowboards directly at the hotel. We also provide helmets and goggles.

Yes, guests can store their ski equipment in our ski depot.

Private instructors and ski-school teams give lessons for beginners and improvers right on the Gudauri slopes. Lessons are paid, so please ask at reception for details.

Skiing and snowboarding, paragliding, hiking, rafting and day trips to sights such as Gergeti Trinity Church, among much else. See our Things to Do guide.