Terms and Policy

Merchant:

LLC “Gionik Group” (identification number 405063327)

Legal address:

Tbilisi, Vake district, 32 R. Margiani Street

Email:

info@montegudauri.com

Tel.:

+995 574 080 202

Merchant’s Obligations

The merchant is obliged to provide the consumer with a service that complies with the terms set out in the service agreement.

If the merchant fails to provide the consumer with the service on the terms of the agreement:

If the deadline set by the agreement is exceeded or a defect is discovered, the consumer must give the merchant a reasonable additional period to provide the service or remedy the defect, except where this is impossible because of the nature of the service or would require a disproportionate or unreasonably high cost.

In determining whether the cost is disproportionate or unreasonably high, the following must be taken into account:

1. a) the price of the service if it complied with the terms of the agreement;
2. b) the degree to which the service fails to comply with the terms of the agreement;
3. c) the alternative possibility of remedying the defect without causing inconvenience to the consumer.

If the additional period expires without result, the consumer has the right to:

• offer another person to provide the service or remedy the defect at the merchant’s expense;
• demand an appropriate reduction of the price of the service;
• withdraw from the agreement and claim compensation for damages in accordance with the procedure established by the legislation of Georgia.

Setting an additional period is not mandatory if it is obvious that it would have no effect, or if the consumer made performance of the agreement conditional on receiving the service on time.

If the merchant did not start providing the service on time, or the service process is unjustifiably delayed so that providing the service within the agreed period becomes impossible, the merchant has no right to demand reimbursement of expenses incurred during the service process, nor payment for the service already provided, if the consumer has lost interest in partial performance of the agreement.

The consumer has the right to exercise the rights granted by the Law of Georgia “On Consumer Rights Protection” within 2 years from the violation of their right.

Hotel Reservation Terms

What Is Included

Room rates include VAT and breakfast, and also:

• shuttle to the Shino ski lift (during the ski season only);
• access to the saunas, swimming pool and game room;
• a balcony with a mountain view in every room.

Rates are per room, per night: double rooms and suites for 2 persons, the triple room for 3 persons, and family rooms for 4 persons.

Children and Extra Beds

Children 5 years of age and younger stay free of charge, provided no extra bed is used.

An extra bed is available for an additional charge. One extra bed is available in Large Double / Twin, Superior Double / Twin and Superior Family rooms, and up to two in Deluxe Double / Twin and Suite rooms.

Payment and Cancellation Policy

A reservation is guaranteed only by payment of 100% of the total reservation price.

Important: the payment is refunded only if the reservation is cancelled more than 42 days before the check-in date. If it is cancelled later, the payment is not refunded.

Cancellation and Refunds

Currency of Payment

Reservations can be made and paid in Georgian Lari (GEL). International transfers can also be made in US Dollars (USD) or Euros (EUR).

Check-in and Check-out

Standard check-in is from 15:00 and check-out is until 12:00. All reservations are subject to advance notice and room availability.

New Year Restrictions

If a reservation includes December 30, December 31 or January 1, the minimum stay is 3 nights.

Check-in and check-out are not available on January 1.

Early Check-in and Late Check-out

Early check-in and late check-out are not guaranteed. They are granted only at the hotel’s discretion and may be refused even if the room was available when the reservation was made. Please request them in advance and wait for the hotel’s confirmation. If approved, the following charges apply: